FREQUENTLY ASKED QUESTIONS

Moissanite is a lab-created gemstone made from silicon carbide. It closely resembles diamonds in appearance but has even more brilliance and fire (light dispersion). Moissanite ranks 9.25 on the Mohs hardness scale, just below diamonds at 10, making it one of the most durable gemstones for daily wear. It is also a more affordable, ethical, and eco-friendly alternative to natural diamonds. Moissanite passes most diamond testers and is virtually indistinguishable from diamonds to the naked eye.

Moissanite is more durable and brilliant than Cubic Zirconia (CZ), often passing diamond testers. CZ is a more affordable option that mimics diamonds but may lack the same sparkle and longevity. Both stones are available in our designs, so you can choose based on your style and budget.

No, moissanite does not get cloudy or lose its brilliance over time. Unlike some gemstones, moissanite retains its sparkle for life and is resistant to oil, dirt, and daily wear. Regular gentle cleaning will keep it shining like new.

Yes, high-quality moissanite often passes standard diamond testers, especially thermal conductivity tests. However, newer testers that detect electrical conductivity may differentiate between the two. Visually, moissanite is virtually indistinguishable from diamonds.

Yes, all our moissanite stones are GRA certified (Global Gemological Research Association), which guarantees their authenticity, quality, and grading. Each purchase includes certification documentation confirming your stone’s cut, clarity, color, and carat weight.

We use only genuine 925 sterling silver and gold-plated 925 sterling silver in our pieces. Each piece undergoes rigorous quality control checks to ensure long-lasting shine, durability, and comfort. Our metals are hypoallergenic and safe for sensitive skin.

Yes, moissanite is lab-created, eliminating the need for mining, which means no environmental damage or unethical labor practices. It is a 100% conflict-free gemstone, making it an ideal choice for conscious consumers who prioritize sustainability and ethics.

To keep your moissanite jewelry sparkling, clean it regularly with warm water, mild dish soap, and a soft toothbrush. Avoid harsh chemicals and ultrasonic cleaners. Store your pieces in a soft pouch or box to prevent scratches, and remove them during heavy manual work or when using strong cleaning agents.

Yes! We offer free standard shipping on all orders worldwide, including the U.S. No minimum purchase is required. Please note that we do not offer expedited shipping at this time.

Our jewelry is made to order and may ship from our USA warehouse or overseas partner. Processing Time: 1–3 business days. Shipping from USA: ~3–9 days. Shipping from overseas: 10+ days. Products available from the USA will show this option on the product page before checkout. You'll receive tracking information via email once your order ships. Check your spam or promotions folder if you don’t see it. For more details, see our Shipping Policy.

Yes, we offer free worldwide shipping to over 195 countries. International orders may take longer due to customs clearance and country-specific delivery times. You'll receive tracking information for all shipments.

We offer a 14-day return window from the date of delivery. Items must be unused, in original condition, and in original packaging with all documentation. Earrings are non-returnable for hygiene reasons. Customers are responsible for return shipping costs. For full details, visit our Refund Policy page.

To initiate a return:

1. Email us at contact@moissanitebrilliance.com with your order number and reason for return.

2. We’ll provide a return shipping address and instructions.

3. Once we receive and inspect the item, we’ll issue a refund to your original payment method within 7–10 business days.

You can easily track your order by visiting our Order Tracking Page: https://www.moissanitebrilliance.com/track-your-order. Simply enter your order number and the email address you used at checkout to view the latest status and tracking updates.

Your tracking link is also sent to you by email once your order ships. Be sure to check your Promotions or Spam folders if you don’t see it in your inbox.

Still need help? Feel free to contact us at contact@moissanitebrilliance.com.

Unfortunately, we are unable to cancel or make changes once an order is placed, as all orders are processed immediately. If you no longer want the item, you may return it once you receive it using our standard return process.

Yes! We offer buy now, pay later options through:

• PayPal Credit

• Klarna

• Afterpay

• Affirm

These services allow you to split your payment into interest-free installments, subject to approval at checkout.

If your package is refused or unclaimed and returned to us, it will be subject to a 20% restocking fee, and the original shipping cost will be deducted from your refund. If your package is lost during transit, please contact us immediately so we can investigate with the carrier.

If your jewelry arrives damaged or defective, please email contact@moissanitebrilliance.com within 48 hours of delivery. Include photos of the issue, and we’ll arrange a replacement or refund at no additional cost.

We only offer exchanges for items that arrive damaged or defective. If you’d like a different size, color, or style, please return your original item for a refund and place a new order.

Yes! We now offer custom Moissanite pendants where you can choose your own design, size, material (925 silver or gold-plated silver), and stone type (Moissanite or CZ). Our team will work with you step by step to bring your vision to life. Most custom pendants are completed and delivered within 10 days.

👉 Click here to design your custom pendant

Please note: Returns are not accepted for custom jewelry.