FREQUENTLY ASKED QUESTIONS

Moissanite is a lab-created gemstone made from silicon carbide. It closely resembles diamonds in appearance but has even more brilliance and fire (light dispersion). Moissanite ranks 9.25 on the Mohs hardness scale, just below diamonds at 10, making it one of the most durable gemstones for daily wear. It is also a more affordable, ethical, and eco-friendly alternative to natural diamonds. Moissanite passes most diamond testers and is virtually indistinguishable from diamonds to the naked eye.

No, moissanite does not get cloudy or lose its brilliance over time. Unlike some gemstones, moissanite retains its sparkle for life and is resistant to oil, dirt, and daily wear. Regular gentle cleaning will keep it shining like new.

Yes, high-quality moissanite often passes standard diamond testers, especially thermal conductivity tests. However, newer testers that detect electrical conductivity may differentiate between the two. Visually, moissanite is virtually indistinguishable from diamonds.

Yes, all our moissanite stones are GRA certified (Global Gemological Research Association), which guarantees their authenticity, quality, and grading. Each purchase includes certification documentation confirming your stone’s cut, clarity, color, and carat weight.

We use only genuine 925 sterling silver and gold-plated 925 sterling silver in our pieces. Each piece undergoes rigorous quality control checks to ensure long-lasting shine, durability, and comfort. Our metals are hypoallergenic and safe for sensitive skin.

Absolutely. Moissanite is lab-created, which means no mining, no environmental damage, and no unethical labor practices. It’s a 100% conflict-free gemstone—ideal for conscious consumers who value sustainability and ethics.

To keep your moissanite jewelry looking its best: Clean regularly using warm water, mild dish soap, and a soft toothbrush. Avoid harsh chemicals or ultrasonic cleaners. Store your jewelry in a soft pouch or box to prevent scratches. Remove jewelry during heavy manual work or while using strong cleaning agents.

Yes! We offer free standard shipping on all orders worldwide, including the U.S. No minimum purchase is required. Please note that we do not offer expedited shipping at this time.

Our jewelry is made to order and may ship from our USA warehouse or manufacturing partner overseas, depending on availability. Standard delivery typically takes 2–33 days after processing. Processing Time: 1–3 business days Shipping Time: Varies by location and fulfillment center You will receive tracking information via email once your order has shipped. Be sure to check your spam or promotions folder if you don’t see it. For more information please see our Shipping Policy

Yes! We proudly ship worldwide for free to over 195 countries. International orders may take longer to arrive depending on customs clearance and country-specific delivery times. Tracking will be provided for all international shipments.

We offer a 14-day return window from the date of delivery. Items must be unused, in original condition, and in their original packaging with all documentation included. Earrings are non-returnable due to hygiene reasons. Customers are responsible for return shipping. For full details, visit our Refund Policy page.

To initiate a return: Email us at moissanitebrilliance@gmail.com with your order number and reason for return. We’ll provide a return shipping address and instructions. Once we receive and inspect the item, we’ll issue a refund to your original payment method within 7–10 business days.

Unfortunately, we are unable to cancel or make changes once an order is placed, as all orders are processed immediately. If you no longer want the item, you may return it once you receive it using our standard return process.

Yes! We offer buy now, pay later options through: PayPal Credit Klarna Afterpay Affirm These services allow you to split your payment into interest-free installments, subject to approval at checkout.

If your package is refused or unclaimed and returned to us, it will be subject to a 20% restocking fee, and the original shipping cost will be deducted from your refund. If your package is lost during transit, please contact us immediately so we can investigate with the carrier.

If your jewelry arrives damaged or defective, please email moissanitebrilliance@gmail.com within 48 hours of delivery. Include photos of the issue, and we’ll arrange a replacement or refund at no additional cost.

We only offer exchanges for items that arrive damaged or defective. If you’d like a different size, color, or style, please return your original item for a refund and place a new order.

We currently do not offer custom design services, but we may expand this feature in the future. If you’re interested in a specific style or personalization option, feel free to email us at moissanitebrilliance@gmail.com with your request.