SHIPPING POLICY

At MoissaniteBrilliance.com, we are committed to providing reliable, transparent, and customer-friendly shipping. Since most of our jewelry is made to order with attention to detail and craftsmanship, shipping times can vary depending on where the item ships from.

This policy outlines everything you need to know about our shipping practices, delivery times, and tracking process.

Free Worldwide Shipping

We are proud to offer free standard shipping worldwide, including to all 195 countries. No minimum purchase is required.

Please note that we do not offer expedited shipping at this time.

Made-to-Order Production & Shipping Times

Most of our jewelry is made to order to ensure the highest quality and customization for every customer. Depending on the product and availability, your order may ship from our USA warehouse or our manufacturing partner overseas.

Shipping from our USA warehouse is generally faster
Shipping from overseas may take longer due to production time, customs clearance, and transit delays

Processing Time

Orders are typically processed within 2–3 business days (Monday–Friday, excluding holidays) after payment is received.
Once your order ships, you will receive an email confirmation with your tracking number. (Please check your spam/promotions folder if you don’t see it.)

Estimated Delivery Time

Standard Delivery: 2–33 days depending on your location and fulfillment center

U.S. orders typically arrive faster when fulfilled from our local warehouse
International and made-to-order items may take up to 33 days due to overseas shipping

Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with your tracking number. You can use this number to track your order on the carrier’s website.

You can also log into your account on our website using the email address provided at checkout to view your order status and tracking updates.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

Once your order is shipped, we are no longer responsible for delays, loss, or damage caused by the carrier. However, we will work with you and the shipping carrier to help resolve any issues that arise.

While we cannot guarantee a resolution, we will do our best to support you throughout the process.

Order Cancellations & Refunds After Shipping

Once an order has shipped, it cannot be canceled or refunded until it is returned and received back in accordance with our return policy. For full details on returns and refunds, please visit our Refund Policy.

Delays and External Factors

Delivery times are estimates and may vary due to factors beyond our control, such as:

Weather conditions
Customs inspections
Natural disasters
Shipping carrier delays

We appreciate your understanding and patience.

Contact Information

If you have any questions or concerns regarding your shipment, please reach out to us:

Moissanite Brilliance LLC

contact@moissanitebrilliance.com

Thank you for choosing Moissanite Brilliance. We’re honored to create timeless, handcrafted pieces just for you—worth the wait!